You can see Mandy’s amazing TEDx talk ‘Feelings: Handle them before they handle you’ on YouTube. Mandy confirmed her talk was completely ‘on the fly’ NO SCRIPT, NO PREP…... read more »
For those of you interested in Yoga, we thought you would like to see Louise Perry (our digital expert) being featured in a documentary about addiction and yoga. The... read more »
We are delighted to announce that Noel Janis-Norton and The Calmer Parenting Group will be providing their pioneering parenting workshops from our premises in New Cavendish Street from January... read more »
A new era for the mental and emotional wellbeing of young people Thursday 8 March 9am to 4.30pm – Milton Abbey School, Dorset The Courageous Conversations event will bring conference... read more »
Our founder Mandy Saligari’s TEDx Talk about feelings and how to handle them. If you are interested in more video’s by Mandy see Our founder – Mandy Saligari or check out our CHARTER Youtube channel for a complete set of Mandy’s illuminating videos.Mandy Saligari full biography »
Inspired by their experience at CHARTER people often want to express their gratitude by sending us presents. Whilst we welcome your thanks, we would much prefer you express your gratitude by donating to the charities closest to our hearts, one of which is Place2Be.
Place2Be is the UK’s leading children’s mental health charity providing in-school support and expert training to improve the emotional wellbeing of pupils, families, teachers and school staff. They currently work in 282 schools around the UK, meaning that 116,000 children have access to counselling when they need it. Children bring all sorts of problems to Place2Be, from domestic violence at home, to bullying at school, as well as worries about friendships, growing up, and their own anxiety and depression. They support children through teams of skilled professionals who help children to work through their problems, anxieties and challenges and provide them with coping strategies so that they are more able to learn, make friends, and feel less worried. With your support we can reach even more children, thank you.
Donate now it simple and easy and could change a life forever.
We do not knowingly collect any Personal Information from children under 16. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us here (link).
1. Information We Collect
We collect the information that you share with us, including:
The confidentiality of your personal information is important to Charter. We make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health. In doing so, Charter complies with UK data protection law, including the Data Protection Act 2018, and all applicable medical confidentiality guidelines issued by professional bodies including, but not limited to, the BACP and UKCP.
From 25 May 2018, the current Data Protection Act will be replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act. All uses of Charter information will comply with the GDPR and the new Data Protection Act from that date onwards.
a) Registering for the Service
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.
b) Online Identification Tools
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and gather General Information.
We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalise your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.
c) Third Party Features
d) Third-Party Links
We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
2. How Your Personal Information is Used, Processed and Disclosed
We may use your General Information and de-identified Personal Information to prepare anonymised, aggregated data about our users (“Anonymised Data”). We may provide third parties with Anonymised Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymised Data does not include any information permitting the recipient to identify, locate or contact you.
a) Third Party Service Providers
Charter employs other companies and individuals to perform functions on our behalf, such as sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.
b) Blogs, Reviews and Forums
The Service also may from time to time offer publicly-accessible blogs, Service reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here (link). Please note that in some cases we may be unable to remove your Personal Information.
c) Inviting Others
You may choose to invite someone else to use the Service by providing his or her name and email address. You must ensure that you have permission from the individual before sharing their details with us. We may use this information to send invitations to such individuals on your behalf and to track the results of such invitation referrals. Anyone who receives an email invitation to use the Service may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request.
3. Retention of Personal Information
GDPR requires that personal information should not be held for longer than is necessary for the purpose for which it is being processed. However, it is a fundamental requirement that all of Charter’s treatment records are retained for a minimum period of time for legal, operational, research and / or safety reasons. The length of time for retaining records be 5 years.
4. Accessing and Updating Your Personal Information and Preferences
a) Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here (link) with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.
You have the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details under Section 7 below.
b) Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Charter will respect your wishes.
You may instruct Charter to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email or by sending an email to info@charterharleystreet. Charter may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Charter or using the Service, you may continue to receive communications from Charter to any name and/or email address not specified in your opt-out request.
5. Security Information
We take every precaution to protect our users’ information and do not hold debit or credit card information.
CHARTER HARLEY STREET LTD, 15 HARLEY STREET, LONDON W1W 9QQ TEL: 020 7323 4970