Stress

I can’t cope

Stress is a commonly used term to describe a feeling of overload and pressure. But a stress response is actually how the body reacts to any kind of pressure or even threat, flooding the nervous system with adrenalin and cortisol to alert the body so its ready to act.

This explains the feeling of hyper-vigilance that is often associated with this feeling where a person is in a heightened state of alert, hyper-sensitive and fractious. Often people describe themselves as ‘stressed’ as they feel worried and overloaded, fearful and anxious, with everyday symptoms that include not being able to relax or sleep, suffering headaches or upset stomach and easily losing their temper. Sometimes people use prescription medication or alcohol to help ease the symptoms, but this is usually a surface ‘sticking plaster’ solution, and unless they attend to how they manage the stress in their life, this can easily turn into a dependence.

Some stress is normal and can even be necessary to motive you to take action. But too much stress, or mismanaged stress, can cause serious health problems such as heart disease, asthma, stroke, diabetes and some types of cancer. Learning how to better manage the stress in your life can be as simple as learning a few tools to be better organised, improve your communication and become more forgiving. However, sometimes the roots go deeper in a person where there is a profound need to control or to get things right. In such cases it is important to unravel the deeper less conscious motivations to alleviate the levels of stress.

At CHARTER we can help you to do both: to learn ways to better manage the stress in your life using CBT and Mindfulness techniques and also to support you to explore any deeper issues that may be fuelling this self-defeating response to pressure in your life.

Families & Partners

It is not easy being around someone who is stressed either as their intolerance can spread causing arguments and tension. Frequently families express feeling anxious around someone who is displaying unhealthy levels of stress, and often disrespect too. This can exacerbate the problem as no-one feels heard and levels of blame increase which in turn can cause communication difficulties. It is important for everyone to recognise the impact stress and how it is managed is having on them so that each person can take responsibility for their own experience, and this is where family therapy at CHARTER can really help. Instead of avoiding, confronting or accommodating to bend around someone in the family who is over-stressed, you can learn to stay in relationship whilst maintaining your dignity and self-respect.

Getting help for stress

We are always happy to answer any questions you may have. You can make an appointment with our assessment team using our Enquiry Form or simply give us a call so that we can discuss how we can help you or a member of your family.

We also have a library of useful documents for you to download and read in our PDF Library.

PDF LIBRARY

Therapyst

CHARTER's team of 17 therapists & psychotherapists

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Tanya Refson Marks

Psychotherapist

PGDip in Psychotherapy & Counselling
Psychotherapist

Tanya Refson Marks is UKCP accredited and a member of BACP, she trained as an integrative therapist and is able to work in both French and English. Tanya’s way of working is informed by the unconscious and the unpicking of motives influencing feelings and behaviour, as well as being influenced by theorists who value an existential approach to our lived experience.

Together you will explore your relationships with others and your sense of self, moving towards a place where you’re best able to make healthy choices. Therapy will offer a view of how your experiences and interactions have been internalised and represented to form a template for all future relationships and you will look to the past and the here and now for insights and links.

Tanya also integrates into her practice body work, mainly that of Focusing. This work will assist the client to tap into their internal knowing and make conscious that which may not yet have been turned into words.

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Zoe Aston

Therapist

MSc MBACP NCAD SMMGP (accred) BACP (reg)

Zoe has worked at CHARTER for 7 years after graduating with an MSc in Addiction Psychology and counselling at London South Bank University. She was the youngest recipient of the Esmond Robinson Scholarship Award. Her specialist areas include working with addictions including eating disorders and self-harm as well as trauma, attachment and identity development through a person-centered approach.

Zoe has completed Trauma Reduction training with Sarah Bridge from The Meadows, Arizona. She is currently accredited with both governing bodies, SMMGP and BACP.

Prior to her involvement with the therapeutic world Zoe worked in the performance industry, founding and developing a successful dance enterprise. The expertise of working with young people and their families through challenging developmental stages as well as her own life experience motivated her to explore wider dimensions of physical and emotional expression. This experience in managing groups has served her well within her therapeutic career and allowed for a kind yet firm approach to group therapies.

Joining CHARTER Harley Street in 2011 she is part of the Intensive Outpatient Programme team as well as Trauma Reduction (known as Parenting From Within) Workshops. Zoe also offers one to one therapy sessions at CHARTER.

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Kevin Feighery

Integrative Therapist

BSc (Hons), Dip, BACP

Kevin has completed a BSc in Reflective Therapeutic Practice in conjunction with a diploma in Integrative Humanistic Counselling. He is also working towards accreditation with the BACP.

Kevin came into this field following his own journey into recovery. Kevin has gained invaluable experience by working in structured day programmes and Custodial Recovery Teams, where he works as a counsellor within both a prison setting and the community.

Kevin has a particular interest in working with anger, codependency, love addiction-avoidance through to intimacy and attachment issues stemming from the relational trauma created through ‘family of origin’ dynamics. He is also interested in working with the wounded child aspect that develops into the adapted teenager and less functional adult.

Trained in Musical Theatre where he toured and performed for some 25 years, his acting ability is an asset in therapy, breathing a vibrancy into his work, helping individuals re-build their confidence and self-esteem through role play, education, promoting abstinence as a way of life and better accepting themselves.

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Victoria Smith

Psychotherapist

BSc (Hons), BACP (accred)

Victoria is a BACP Accredited Counsellor/Psychotherapist, and a qualified Clinical Supervisor who has over 20 years experience of working with clients with addiction problems and a dual diagnosis. She has trained under Pia Mellody in Post Induction Therapy.

She has worked in both the public and private sectors of the addiction treatment field and maintains a private practice.
She is also a long standing member of the CHARTER team. 
Most recently Victoria has worked with women with addiction and mental health problems within the Criminal Justice System. Prior to this she managed the Outpatient Programme for Lifeworks Community and she has also held a management position for The Drug and Alcohol Foundation where she researched, designed and ran a new Day Programme.
 
 Victoria has an interest in working with members of the armed forces who have witnessed and experienced trauma resulting in PTSD and she is experienced in working with gender/sexuality issues. She is also a Reiki Practitioner.

Victoria is a BUPA and PruHealth recognised treatment provider.

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David Behrens

Mindfulness
Homeopathy
Mindfulness teacher and Registered Homeopath – DSH RSHom

David brings his expertise through his in-depth study and practice of Meditation while living 27 years as a teaching monk in an international retreat site and school of Yoga in South India. There he learned the eastern and yogic philosophy’s which are the origin of mindfulness and developed his knowledge of health and well-being through study of Ayurvedic Medicine. He transitioned from his monastic life in 2007 to further his studies of mindfulness and gain his advanced practitioner diploma in Homeopathy.

Through his knowledge of mindfulness, meditation and holistic medicine he has developed a therapeutic model to serve Mental Health Recovery, Relapse Prevention and Pain & Stress Management.

Mindfulness based programmes can offer effective tools and skills that empower and resource an individual. They complement well and enhance a counselling/psychotherapy programme.

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Kate Alden Smith

Acupuncturist
Massage Therapist
Dip.Ac MBAcC ACUPUNCTURIST

Traditional acupuncture is a healthcare system based on ancient principles which go back nearly two thousand years. It has a very positive model of good health and function, and looks at pain and illness as signs that the body is out of balance. The overall aim of acupuncture treatment is to restore the body’s equilibrium. What makes this system so uniquely suited to modern life is that physical, emotional and mental are seen as interdependent, and reflect what many people perceive as the connection between the different aspects of their lives.

Kate has been in clinical practice for over 25 years and has a special interest in treating anxiety and stress disorders. She enjoys working in conjunction with psychotherapists using acupuncture to help restore balance of mind and body. She is a member of The British Acupuncture Council and as part of that membership is required to undertake regular continuing professional development.

Kate lives and has her practice in Kent, is married and has two children. She is also very happy to be working in London at CHARTER.

All our team at CHARTER have been hand-picked by Mandy Saligari and have extensive clinical and practical experience. Whether you are seeing them one-to-one or as part of a group or workshop, their compassion, empathy and success rate is second to none. Meet the CHARTER therapy team »

Enquairy Section

Enquiries

If you think you or somebody you know needs some help you can either give us a call or complete our enquiry form and one of our team will get back to you within 24 hours.

Looking for something particular? Try our sitemap or try our very useful PDF library and download some info to keep.

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We will only use your personal data to provide information you have requested from us. However, occasionally we would like to contact you to follow up or send relevant info. If you consent to us retaining your data for future please indicate your preferred method. Further information about how your data is stored can be seen here in our Privacy Policy »
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Privacy Policy

Updated May 2018

This Privacy Policy (“Privacy Policy”) is designed to help you understand how Charter Harley Street Ltd (“Charter”, “we” or “us”) collects and processes the information that you share when you use our website located at https://www.charterharleystreet.com. For purpose of the Data Protection Act 1998, the data controller of the information that you share is CHARTER HARLEY STREET LTD, 15 Harley Street, London W1G 9QQ.

Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we do not collect and process information about you, please do not provide it to us and do not access the Service.

We do not knowingly collect any Personal Information from children under 16. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us here (link).

1. Information We Collect
We collect the information that you share with us, including:

  • Personal Information: “Personal Information” is information that can personally identify you, such as your name, email address, telephone number and mailing address. We maintain one database to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice.
  • General Technical Information: When you visit the Service, we may collect various categories of general technical information (“General Information”). General Information includes the date, time, length of stay and specific pages accessed during your visits to the Service. We are also working closely with third parties such as analytics and marketing services providers, and may receive aggregated and anonymised data relevant to your demographic from them that we use to target advertising based upon your interests.
  • General Information and Personal Information may be combined and/or linked to Third Party Information for the purposes described in more detail below.
  • Special Categories Personal Information: As a client of Charter, we will hold information relating to your medical treatment which is known as a special category of personal data under the law, meaning that it must be handled even more sensitively. The special categories of personal information we hold about you may include the following:
  • Details of your current or former physical or mental health. This may include information about any healthcare you have received (both from Charter directly and other healthcare providers such as GPs, dentists or hospitals [private and/or NHS]) or need, including about clinic and hospital visits and medicines administered. We provide further details below on the manner in which we handle such information.
    Details of services you have received from us
    Details of your nationality, race and/or ethnicity
    Details of your religion
    Details of any genetic data or biometric data relating to you
    Data concerning your sex life and/or sexual orientation

The confidentiality of your personal information is important to Charter. We make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health. In doing so, Charter complies with UK data protection law, including the Data Protection Act 2018, and all applicable medical confidentiality guidelines issued by professional bodies including, but not limited to, the BACP and UKCP.

From 25 May 2018, the current Data Protection Act will be replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act. All uses of Charter information will comply with the GDPR and the new Data Protection Act from that date onwards.

a) Registering for the Service
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.

b) Online Identification Tools
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and gather General Information.

We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalise your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.

We also use session and persistent cookies for purposes like personalising the Service. A cookie is a small file stored by your internet browser on your computer. You can find more information about cookies and how to manage them at www.allaboutcookies.org.  A “session cookie” stores temporary information that is erased when you close your web browser or turn off your computer. A “persistent cookie” enables the Service to recognise you when you return to it and remains stored on your computer until you delete it. Your web browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Service will not be able to personalise the content that you see. We do not and cannot use cookies to gather other information that may be stored on your hard drive.

c) Third Party Features
The Service also may include an activity feed, social media buttons and widgets, such as the Facebook “Like” button or the “Share This” button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Service and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Service and your interactions with them are governed by the privacy policy of the third party that provides the feature.

d)  Third-Party Links
We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

2. How Your Personal Information is Used, Processed and Disclosed
Except as specified in this Privacy Policy, Charter does not rent, sell, trade or disclose your Personal Information to any third parties without your prior consent. Charter may, however, use, process and disclose Personal Information to: 1. send information to customers about services; 2. process and collect your payments; 3. customise, analyse, adjust and improve the Service to better meet your needs; 4. provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use 5. prevent fraud and other prohibited or illegal activities; and 6. comply with potential requests for information from law enforcement or data protection agencies. 7. To comply with the ‘Mental Health Act 1983’ in relation to Charter’s duty of care to the individual, to report any event in which a client is considered to be at risk of harm to himself/herself or others.

We may use your General Information and de-identified Personal Information to prepare anonymised, aggregated data about our users (“Anonymised Data”). We may provide third parties with Anonymised Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymised Data does not include any information permitting the recipient to identify, locate or contact you.

a) Third Party Service Providers
Charter employs other companies and individuals to perform functions on our behalf, such as sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.

b) Blogs, Reviews and Forums
The Service also may from time to time offer publicly-accessible blogs, Service reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here (link). Please note that in some cases we may be unable to remove your Personal Information.

c) Inviting Others
You may choose to invite someone else to use the Service by providing his or her name and email address. You must ensure that you have permission from the individual before sharing their details with us. We may use this information to send invitations to such individuals on your behalf and to track the results of such invitation referrals. Anyone who receives an email invitation to use the Service may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request.

3. Retention of Personal Information
GDPR requires that personal information should not be held for longer than is necessary for the purpose for which it is being processed. However, it is a fundamental requirement that all of Charter’s treatment records are retained for a minimum period of time for legal, operational, research and / or safety reasons. The length of time for retaining records be 5 years.

4. Accessing and Updating Your Personal Information and Preferences

a) Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here (link) with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.

You have the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details under Section 7 below.

b) Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Charter will respect your wishes.

You may instruct Charter to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email or by sending an email to info@charterharleystreet. Charter may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Charter or using the Service, you may continue to receive communications from Charter to any name and/or email address not specified in your opt-out request.

5. Security Information
We take every precaution to protect our users’ information and do not hold debit or credit card information.

6. Changes to Our Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the Service. Your continued use of the Service after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. If we make any material change, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Service.

7. Questions About Our Privacy Policy
If you have questions about this Privacy Policy or Charter generally, please contact us here: info@charterharleystreet.com. You can also send us physical mail to:

CHARTER HARLEY STREET LTD, 15 HARLEY STREET, LONDON W1W 9QQ TEL: 020 7323 4970