Pet stories

Fox Terrier

One evening my Fox Terrier wanted to go for his walk urgently, even though it was much earlier than his usual time. I took him out and he pulled as he does down one of his chosen routes to Hampstead Heath, his favourite place. Before we got to the heath he turned and pulled me back in the direction of Hampstead village. He continued pulling me through Flask Walk which brought us out opposite Starbucks, where, sitting on the bench outside was the man who I had promised we’d do a Big Book study that evening and who of course I had completely forgotten.  P, London

Suzy & Rocky

This indeed a topic very close to my heart. We had a dog Suzy who had to be put down approx 20 years ago. She was a joy to have and I still miss her but just realized how much when I started typing this and its making me cry. Suzy was 18 when she died.

When my son was born she would not leave his side and sat by him when people came to visit she was so protective towards him just like a mother would be. She would growl at people if they came too close to my son. She did not like my ex-husband and whenever we set together she would sit between us and push my ex off the sofa.

We now have a cat, Rocky, who knew my father was ill and I feel that he knew he did not have long to live. He sat on his arm by his bed one day because dad would not let him sit on his bed. He loves my son when I cannot show or give him the love he needs Rocky does. It feels as if he knows my son has issues and my son is so loving and tender with him.  When i see my son with the cat it is as if he is expressing the love inside him towards Rocky, which it appears he cannot seem to show to others at the moment. Its beautiful to watch Rocky and my son together – reminding me of the son I gave birth to! S, London

Z… and her cats

Two weeks out of treatment, I was 20 and standing on my own two feet for the first time ever. I’d moved into a house with five friends, all of whom had jobs, lives, friends and partners. I was re-steadying myself in the world, scared, unsure and vulnerable.

For over a year my default surrounding had been people in recovery, working a programme and we figured stuff out together, supported each other and looked out for each other 24/7, now I had to implement all the resources that had been made so accessible and put them to good use in my life. It was hard, really really hard, I’ve never cried so much. I really struggled to look after myself, not to isolate, get out of bed and dressed, making the little decisions I now make without thinking much about them felt impossible.

There was one day, an afternoon, early July, I was sitting in the house, feeling desperately lonely. I had wanted to get a pet but there was something about that day in particular that made me do it. I found a women who was giving some kittens away, drove to her house and picked up two little girl kittens. In true addict style I hadn’t really thought anything through, I had no cat food, no basket – I just brought a hoodie to wrap them in so I spent the drive home with two eight week old kittens moving around my car!!!  Thank god I had enough sense to keep the windows closed.

Those kittens became my reason to get up, they taught me how much love I have to give and how much I can care about another creature – I had never felt anything like it, I didn’t believe I could feel love in fact. Looking after another being, caring how they were treated, exercising patience through their toilet training, trips to the vet for various scraps and scrapes and nursing them after being spayed was an experience that taught me just how able I was to implement care and kindness, so I must be able to look after myself then right?

Now, nearly ten years later, they are still alive and healthy and loved dearly.  They are a heartbeat to come home to and I’m sure know a lot more about me than I give them credit for. Without them I don’t think I would have learnt some of those essential things…love, patience, kindness, humour and cuddles.  They are frequent stars of my gratitude list! Z, London

Elsa the cat

Elsa my cat (from the lion in the 60s film Bornfree) is a loving companion, playmate, friend and comfort. Soft, like velvet, she talks to me, is alert and attentive most of the time, bright, and a bit anxious, wild/dangerous, bites playfully with pearly white gripping fangs and slashes her lethal claws. Loves to bite socks…with feet inside! Cardboard boxes are her fav toy, a reminder of when she arrived, tiny, in a cardboard box. She loves the feel and smell. She often thinks inside the box. She’s a hunter, chases and catches wildlife…and eats it! She’s not a big eater, she prefers to snack. She loves the great outdoors, to her nature is a curious beautiful thing, and to lie in the sun is her heaven and makes her calm. Somehow sensitive to my feelings, one night, she saw my trauma. I’d barricaded myself inside a room, she meowed loudly outside ‘til I had to let her in, and then stayed by my side all night. She kept me warm/sane. A kind of saviour. The warm radiator behind my desk is her next best friend! A London

Start with a plant, then a pet, then perhaps a relationship!

We would like to share your stories here so if you have a story you want to share about your relationship with a pet please get in touch or just send the story to info@charterharleystreet.com – we can maintain your anonymity if required

 

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Privacy Policy

Updated May 2018

This Privacy Policy (“Privacy Policy”) is designed to help you understand how Charter Harley Street Ltd (“Charter”, “we” or “us”) collects and processes the information that you share when you use our website located at https://www.charterharleystreet.com. For purpose of the Data Protection Act 1998, the data controller of the information that you share is CHARTER HARLEY STREET LTD, 15 Harley Street, London W1G 9QQ.

Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we do not collect and process information about you, please do not provide it to us and do not access the Service.

We do not knowingly collect any Personal Information from children under 16. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us here (link).

1. Information We Collect
We collect the information that you share with us, including:

  • Personal Information: “Personal Information” is information that can personally identify you, such as your name, email address, telephone number and mailing address. We maintain one database to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice.
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  • General Information and Personal Information may be combined and/or linked to Third Party Information for the purposes described in more detail below.
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    Details of services you have received from us
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The confidentiality of your personal information is important to Charter. We make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health. In doing so, Charter complies with UK data protection law, including the Data Protection Act 2018, and all applicable medical confidentiality guidelines issued by professional bodies including, but not limited to, the BACP and UKCP.

From 25 May 2018, the current Data Protection Act will be replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act. All uses of Charter information will comply with the GDPR and the new Data Protection Act from that date onwards.

a) Registering for the Service
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.

b) Online Identification Tools
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and gather General Information.

We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalise your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.

We also use session and persistent cookies for purposes like personalising the Service. A cookie is a small file stored by your internet browser on your computer. You can find more information about cookies and how to manage them at www.allaboutcookies.org.  A “session cookie” stores temporary information that is erased when you close your web browser or turn off your computer. A “persistent cookie” enables the Service to recognise you when you return to it and remains stored on your computer until you delete it. Your web browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Service will not be able to personalise the content that you see. We do not and cannot use cookies to gather other information that may be stored on your hard drive.

c) Third Party Features
The Service also may include an activity feed, social media buttons and widgets, such as the Facebook “Like” button or the “Share This” button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Service and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Service and your interactions with them are governed by the privacy policy of the third party that provides the feature.

d)  Third-Party Links
We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

2. How Your Personal Information is Used, Processed and Disclosed
Except as specified in this Privacy Policy, Charter does not rent, sell, trade or disclose your Personal Information to any third parties without your prior consent. Charter may, however, use, process and disclose Personal Information to: 1. send information to customers about services; 2. process and collect your payments; 3. customise, analyse, adjust and improve the Service to better meet your needs; 4. provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use 5. prevent fraud and other prohibited or illegal activities; and 6. comply with potential requests for information from law enforcement or data protection agencies. 7. To comply with the ‘Mental Health Act 1983’ in relation to Charter’s duty of care to the individual, to report any event in which a client is considered to be at risk of harm to himself/herself or others.

We may use your General Information and de-identified Personal Information to prepare anonymised, aggregated data about our users (“Anonymised Data”). We may provide third parties with Anonymised Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymised Data does not include any information permitting the recipient to identify, locate or contact you.

a) Third Party Service Providers
Charter employs other companies and individuals to perform functions on our behalf, such as sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.

b) Blogs, Reviews and Forums
The Service also may from time to time offer publicly-accessible blogs, Service reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here (link). Please note that in some cases we may be unable to remove your Personal Information.

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You may choose to invite someone else to use the Service by providing his or her name and email address. You must ensure that you have permission from the individual before sharing their details with us. We may use this information to send invitations to such individuals on your behalf and to track the results of such invitation referrals. Anyone who receives an email invitation to use the Service may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request.

3. Retention of Personal Information
GDPR requires that personal information should not be held for longer than is necessary for the purpose for which it is being processed. However, it is a fundamental requirement that all of Charter’s treatment records are retained for a minimum period of time for legal, operational, research and / or safety reasons. The length of time for retaining records be 5 years.

4. Accessing and Updating Your Personal Information and Preferences

a) Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here (link) with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.

You have the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details under Section 7 below.

b) Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Charter will respect your wishes.

You may instruct Charter to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email or by sending an email to info@charterharleystreet. Charter may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Charter or using the Service, you may continue to receive communications from Charter to any name and/or email address not specified in your opt-out request.

5. Security Information
We take every precaution to protect our users’ information and do not hold debit or credit card information.

6. Changes to Our Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the Service. Your continued use of the Service after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. If we make any material change, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Service.

7. Questions About Our Privacy Policy
If you have questions about this Privacy Policy or Charter generally, please contact us here: info@charterharleystreet.com. You can also send us physical mail to:

CHARTER HARLEY STREET LTD, 15 HARLEY STREET, LONDON W1W 9QQ TEL: 020 7323 4970