Parenting Issues

A difficult job, particularly in today’s digital world

As a regular contributor over two decades to the Independent Schools PSHE and well-being programmes, and as a result of her public profile as a parenting expert, founder Mandy Saligari and her team are able to provide unparalleled support for parents wanting to give their children a healthy start.

At CHARTER we have a team of therapists who work regularly with families to address communication breakdowns and destructive cycles of misunderstanding and resentment. Based on her model of Parenting for Prevention, Mandy and her team can help you to be in charge and to regain your confidence as a ‘good enough’ parent. In addition, from 2017, Noel Janis and her team from the Calmer Parenting Group will deliver her successful workshops and parenting programmes from our  New Cavendish Street address.

Sometimes, as children grow up and as people change, communication breaks down and respect seems lost, causing rifts and conflicts that are painful to experience and awful to bear witness to. In families this is most common when either a significant change occurs, or as children transition through their teen years.  We frequently get asked about how to manage gaming and social media use, about advice regarding drugs, how to teach safe alcohol consumption and so many questions about dating and sex. This all gets even more complicated when an addiction or mental illness is additionally involved as interactions can quickly become intolerable and even dangerous. Learning about your own feelings and how you express them, the developmental process and how to maintain respectful boundaries are all vital in successfully navigating these challenges.

At CHARTER we believe that the well-being of any family starts at the top. So whenever there is a problem with the children, it is enormously helpful to work with the couple too, even if they are divorced or separated.

Our marriage and couples work is based on the belief that we choose who we fall in love with, a fascinating take on social interaction that encourages self awareness and curiosity in relationship. We can explore the impact of the couple on the resulting family dynamic and unravel arguments and disagreements that may be explicit and visible or displaced so that another family member becomes scapegoated as ‘difficult’. What’s interesting here is when nothing seems to fix the apparent problem…its likely that you haven’t yet found the real ‘problem’.

It is not uncommon for people to leave it until there is a crisis before they come for therapy, or wait until all other options have failed, but increasingly we are able to provide interventions at an ever earlier stage. We are here to help, it’s our passion, so please do not hesitate to give us a call and see what we can do.

Getting help with parenting issues

We have a vast amount of experience helping parents and familiies and are always happy to answer any questions you may have. You can make an appointment with our assessment team using our Enquiry Form below or simply give us a call so that we can discuss your treatment options and how we can help you or a member of your family.

You may also find some of the information in our PDF Library helpful.

PDF LIBRARY

Testimonial

Enquairy Section

Enquiries

If you think you or somebody you know needs some help you can either give us a call or complete our enquiry form and one of our team will get back to you within 24 hours.

Looking for something particular? Try our sitemap or try our very useful PDF library and download some info to keep.

Enquiries







We will only use your personal data to provide information you have requested from us. However, occasionally we would like to contact you to follow up or send relevant info. If you consent to us retaining your data for future please indicate your preferred method. Further information about how your data is stored can be seen here in our Privacy Policy »
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Privacy Policy

Updated May 2018

This Privacy Policy (“Privacy Policy”) is designed to help you understand how Charter Harley Street Ltd (“Charter”, “we” or “us”) collects and processes the information that you share when you use our website located at https://www.charterharleystreet.com. For purpose of the Data Protection Act 1998, the data controller of the information that you share is CHARTER HARLEY STREET LTD, 15 Harley Street, London W1G 9QQ.

Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we do not collect and process information about you, please do not provide it to us and do not access the Service.

We do not knowingly collect any Personal Information from children under 16. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us here (link).

1. Information We Collect
We collect the information that you share with us, including:

  • Personal Information: “Personal Information” is information that can personally identify you, such as your name, email address, telephone number and mailing address. We maintain one database to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice.
  • General Technical Information: When you visit the Service, we may collect various categories of general technical information (“General Information”). General Information includes the date, time, length of stay and specific pages accessed during your visits to the Service. We are also working closely with third parties such as analytics and marketing services providers, and may receive aggregated and anonymised data relevant to your demographic from them that we use to target advertising based upon your interests.
  • General Information and Personal Information may be combined and/or linked to Third Party Information for the purposes described in more detail below.
  • Special Categories Personal Information: As a client of Charter, we will hold information relating to your medical treatment which is known as a special category of personal data under the law, meaning that it must be handled even more sensitively. The special categories of personal information we hold about you may include the following:
  • Details of your current or former physical or mental health. This may include information about any healthcare you have received (both from Charter directly and other healthcare providers such as GPs, dentists or hospitals [private and/or NHS]) or need, including about clinic and hospital visits and medicines administered. We provide further details below on the manner in which we handle such information.
    Details of services you have received from us
    Details of your nationality, race and/or ethnicity
    Details of your religion
    Details of any genetic data or biometric data relating to you
    Data concerning your sex life and/or sexual orientation

The confidentiality of your personal information is important to Charter. We make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health. In doing so, Charter complies with UK data protection law, including the Data Protection Act 2018, and all applicable medical confidentiality guidelines issued by professional bodies including, but not limited to, the BACP and UKCP.

From 25 May 2018, the current Data Protection Act will be replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act. All uses of Charter information will comply with the GDPR and the new Data Protection Act from that date onwards.

a) Registering for the Service
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.

b) Online Identification Tools
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and gather General Information.

We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalise your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.

We also use session and persistent cookies for purposes like personalising the Service. A cookie is a small file stored by your internet browser on your computer. You can find more information about cookies and how to manage them at www.allaboutcookies.org.  A “session cookie” stores temporary information that is erased when you close your web browser or turn off your computer. A “persistent cookie” enables the Service to recognise you when you return to it and remains stored on your computer until you delete it. Your web browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Service will not be able to personalise the content that you see. We do not and cannot use cookies to gather other information that may be stored on your hard drive.

c) Third Party Features
The Service also may include an activity feed, social media buttons and widgets, such as the Facebook “Like” button or the “Share This” button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Service and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Service and your interactions with them are governed by the privacy policy of the third party that provides the feature.

d)  Third-Party Links
We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

2. How Your Personal Information is Used, Processed and Disclosed
Except as specified in this Privacy Policy, Charter does not rent, sell, trade or disclose your Personal Information to any third parties without your prior consent. Charter may, however, use, process and disclose Personal Information to: 1. send information to customers about services; 2. process and collect your payments; 3. customise, analyse, adjust and improve the Service to better meet your needs; 4. provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use 5. prevent fraud and other prohibited or illegal activities; and 6. comply with potential requests for information from law enforcement or data protection agencies. 7. To comply with the ‘Mental Health Act 1983’ in relation to Charter’s duty of care to the individual, to report any event in which a client is considered to be at risk of harm to himself/herself or others.

We may use your General Information and de-identified Personal Information to prepare anonymised, aggregated data about our users (“Anonymised Data”). We may provide third parties with Anonymised Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymised Data does not include any information permitting the recipient to identify, locate or contact you.

a) Third Party Service Providers
Charter employs other companies and individuals to perform functions on our behalf, such as sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.

b) Blogs, Reviews and Forums
The Service also may from time to time offer publicly-accessible blogs, Service reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here (link). Please note that in some cases we may be unable to remove your Personal Information.

c) Inviting Others
You may choose to invite someone else to use the Service by providing his or her name and email address. You must ensure that you have permission from the individual before sharing their details with us. We may use this information to send invitations to such individuals on your behalf and to track the results of such invitation referrals. Anyone who receives an email invitation to use the Service may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request.

3. Retention of Personal Information
GDPR requires that personal information should not be held for longer than is necessary for the purpose for which it is being processed. However, it is a fundamental requirement that all of Charter’s treatment records are retained for a minimum period of time for legal, operational, research and / or safety reasons. The length of time for retaining records be 5 years.

4. Accessing and Updating Your Personal Information and Preferences

a) Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here (link) with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.

You have the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details under Section 7 below.

b) Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Charter will respect your wishes.

You may instruct Charter to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email or by sending an email to info@charterharleystreet. Charter may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Charter or using the Service, you may continue to receive communications from Charter to any name and/or email address not specified in your opt-out request.

5. Security Information
We take every precaution to protect our users’ information and do not hold debit or credit card information.

6. Changes to Our Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the Service. Your continued use of the Service after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. If we make any material change, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Service.

7. Questions About Our Privacy Policy
If you have questions about this Privacy Policy or Charter generally, please contact us here: info@charterharleystreet.com. You can also send us physical mail to:

CHARTER HARLEY STREET LTD, 15 HARLEY STREET, LONDON W1W 9QQ TEL: 020 7323 4970