At CHARTER we listen carefully to your needs and tailor a treatment programme accordingly to achieve your goals. This may include any number or combination of the various services we can provide at a pace, and price, you can manage. Thus our treatment programmes are flexible and interact meaningfully with one another to provide the most comprehensive support available that adapts according to your need. This means that it is possible to start treatment on our highly successful flagship Intensive Outpatient Programme (IOP), and complete on a bespoke Aftercare Programme that targets your needs, accommodating your availability due to work commitments for example.
The experienced multi-disciplinary team works cooperatively across the therapeutic programmes and communicates regularly around each client’s care plan and progress in handover meetings, Clinical Coordination and Clinical Supervision.
Without doubt the most effective way to treat addiction, group therapy fractures isolation and shame through identification and dynamic work. A great source of shared experience, strength and hope, many are initially nervous of attending group therapy, but most report it to be the most beneficial part of their experience with us by far. As well as our Intensive Outpatient Programme, we have a whole series of other groups to support clients after they finish the IOP and or to compliment the IOP. These include Family Group, the Men’s and Women’s Groups and our Codependency and Relationship Programme.
We do ask our clients to attend 12-step meetings and to talk in group about what happens when they go there. Some people take to 12-step very easily; some really don’t like the idea of it. We believe attending 12-step meetings can speed up your recovery and provide you with a free, internationally available source of support after you leave the IOP. We insist you try them and if you don’t go on to choose them you have a really good idea of why.
A scheduled programme of group therapy following treatment or in committed early recovery that supports a robust and sustainable recovery in a thriving community.
Wednesday 19.00 – 20.30
Friday 18.00 – 19.30
A hugely popular group supporting families around addiction and parenting with education and practical and emotional support.
Monday 18.15 – 19.45
Often the caretakers of the family, many women find themselves ‘running on empty’ as they prioritise others, often neglecting themselves. This is particularly relevant when there is addiction in the family. This group will help you to consider your needs, and your role in relationships as a woman – as a mother, a wife, a sister and a daughter. You will be able to explore the influences that have shaped you and challenge those that no longer work for you. This intimate group will help you to develop more effective communication and to vastly improve your self care.
This group provides a contained setting for men to talk about what’s going on for them; to explore the male role in today’s society, the influence of upbringing and their sense of agency in how they are today, the relationship with sex, with anger and with how to manage stress. Providing a confidential and informed space to identify with other men struggling behind the scenes in a similar way, this group aids development.
For those who are interested in exploring and unravelling patterns that cause unhappiness, this group will help you develop a deeper insight into how and why you feel or behave in a particular way, encouraging a compassionate approach to sustainable change.
For people who want to learn to communicate more effectively around conflict without blaming.
Some people will always put themselves down in the face of conflict, go into shame or lose confidence in relationships, and whether this is at work with your boss or a colleague, or with your partner or a family member, the common denominator is you – and we want to help!
Covering relationship difficulties, effective communication, nurturing self-esteem, healthy and unhealthy helping, healthy conflict and effective self-care, if you feel you are always giving in or being taken for granted this short programme is for you.
If you are interested in joining one of our groups or would like some more information please complete this form and one of our trained team will get in touch with you.
We do not knowingly collect any Personal Information from children under 16. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us here (link).
1. Information We Collect
We collect the information that you share with us, including:
The confidentiality of your personal information is important to Charter. We make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health. In doing so, Charter complies with UK data protection law, including the Data Protection Act 2018, and all applicable medical confidentiality guidelines issued by professional bodies including, but not limited to, the BACP and UKCP.
From 25 May 2018, the current Data Protection Act will be replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act. All uses of Charter information will comply with the GDPR and the new Data Protection Act from that date onwards.
a) Registering for the Service
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.
b) Online Identification Tools
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and gather General Information.
We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalise your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.
c) Third Party Features
d) Third-Party Links
We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
2. How Your Personal Information is Used, Processed and Disclosed
We may use your General Information and de-identified Personal Information to prepare anonymised, aggregated data about our users (“Anonymised Data”). We may provide third parties with Anonymised Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymised Data does not include any information permitting the recipient to identify, locate or contact you.
a) Third Party Service Providers
Charter employs other companies and individuals to perform functions on our behalf, such as sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.
b) Blogs, Reviews and Forums
The Service also may from time to time offer publicly-accessible blogs, Service reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here (link). Please note that in some cases we may be unable to remove your Personal Information.
c) Inviting Others
You may choose to invite someone else to use the Service by providing his or her name and email address. You must ensure that you have permission from the individual before sharing their details with us. We may use this information to send invitations to such individuals on your behalf and to track the results of such invitation referrals. Anyone who receives an email invitation to use the Service may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request.
3. Retention of Personal Information
GDPR requires that personal information should not be held for longer than is necessary for the purpose for which it is being processed. However, it is a fundamental requirement that all of Charter’s treatment records are retained for a minimum period of time for legal, operational, research and / or safety reasons. The length of time for retaining records be 5 years.
4. Accessing and Updating Your Personal Information and Preferences
a) Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here (link) with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.
You have the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details under Section 7 below.
b) Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Charter will respect your wishes.
You may instruct Charter to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email or by sending an email to info@charterharleystreet. Charter may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Charter or using the Service, you may continue to receive communications from Charter to any name and/or email address not specified in your opt-out request.
5. Security Information
We take every precaution to protect our users’ information and do not hold debit or credit card information.
CHARTER HARLEY STREET LTD, 15 HARLEY STREET, LONDON W1W 9QQ TEL: 020 7323 4970