What you need to know and have been asking about outpatient rehab

Here are some the questions we regularly get asked. If you have a question that is not answered here please do not hesitate to get in touch with us either by picking up the phone or by completing our Enquiry form found throughout our website.

More information

You may find some more helpful information in our PDF PDF library where you can download more detailed information about  related issues.


General FAQ

  • What is the 12-step model?

    The 12 steps are a tried and tested resource for recovery from addictive and compulsive behavioural problems. The 12-step method was originally conceived by Alcoholics Anonymous (AA) and has evolved to include other manifestations of addiction. It is a step-by-step process of letting go, understanding, forgiveness and change with support from others who suffer from the same condition. It is not the only way, but it has helped an enormous amount of people get well. Meetings are not mandatory at CHARTER but they are encouraged. If you don’t get on with them we are happy to discuss your reservations with you and establish alternative support networks.

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  • Why choose intensive outpatient programme or the after hours groups instead of residential?

    An outpatient programme is more convenient than the upheaval of residential care, and avoids the relapse risk so common in transition from residential programmes. Getting well in the context of your life means that your support is right there in your life, fostering a robust and sustainable recovery. At CHARTER you can get well without putting your life on hold. You can keep working, be at home every night and at weekends and stay in touch with your family. The support group you start your journey with, the counsellors and other contacts you make are all there to support you – and your family – in the future.

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  • How do I know if I need treatment?

    Has your life become unmanageable? Is there, in the chaos, a realisation or perhaps just a sense that there are some behaviours you go back to, again and again, in order to cope – but actually they just make you feel worse? Sometimes those repetitive behaviours have a clearly destructive impact on your life: drinking or drug taking, for example. Others, such as being obsessive around food or always aiming to please people, are more subtle. Relatives, friends and work colleagues sometimes tolerate these behaviours more easily until they begin to experience the way you are discreetly trying to control life – then relationships can start to break down. Addiction causes chaos. The damage is usually visible in the shaky or broken connections addicts have with other people. That’s why isolation is such a painful characteristic of the disease.

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Addiction FAQ

  • I love my job, why is it a problem if that’s all I want to do?

    Because you are more than what you do. You need to be able to take care of yourself as a priority so that you can choose how to spend your time.

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  • How can I stop my husband gambling?

    Sadly you can’t, and trying to will make you even more resentful. What you can do is learn more about addiction and the part you may play in enabling it. Learn about addiction as a family illness, how to be in the solution and how to detach with love. This will help you to manage better, and often paves the way for an addict to get into recovery themselves.

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  • What is addiction?

    Addiction is a disease. Thanks to recent developments in the understanding of the neuro-biological basis of addiction, we can now say this with confidence. Addiction operates in the brain, over stimulating the reward pathways so that the addict initially experiences pleasure and, crucially, avoids feeling negative emotions such as anxiety, depression, anger or perhaps a reaction to past trauma. The addict’s ability to ‘self-regulate’ (a brain function) is compromised so that managing extreme emotions or the ability to be aware of and control, for example, chemical intake, becomes almost impossible. Thus addiction manifest as an developmental vulnerability. It is not the addict’s fault that they cannot control their using, but it is their responsibility.

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Relationship FAQ

  • I get so jealous when my boyfriend even looks at another woman?

    Either he is flirting so you have just cause to feel insecure or this is your issue. If it’s the former we can look at your choices of partner and work with your patterns and self-esteem so you can fall in love with someone who knows how to care. If it’s the latter then we can help you to let go of past insecurities and experiences so they no longer dictate how you react today.

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  • I don’t know how to say NO to my family?

    Yet is it so important to be able to say NO, to have boundaries with those we love, so we don’t destroy the relationships we care most about with our resentments and obligation.

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  • What is co-dependence?

    The short answer is ‘conditional giving’. The longer answer involves looking at childhood experiences that set you up to overlook your own needs in favour of taking care of others.

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Eating disorder FAQ

  • Will I get weighed – how often?

    You will be weighed though you don’t always have to see what you weigh. Its an important part of how we help you to get well. Recovery is not about the weight, it’s about you.

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  • Will I get support around meal times?

    You will be assigned a therapist who will work closely with you around any of the concerns you may have. Although we are not in a position to monitor your food all the time, we do have supervision at lunchtimes and encourage you to use the community to support you to follow your food plan.

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  • Will I see a nutritionist?

    Yes, if you have an eating disorder or if you/we feel you need to see a nutritionist we will arrange an assessment on intake and as required throughout treatment and sometimes into your aftercare programme.

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Enquairy Section


If you think you or somebody you know needs some help you can either give us a call or complete our enquiry form and one of our team will get back to you within 24 hours.

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