Each one of us has a time in our lifes that we feel hurt or confused. But as a result sometimes people feel they really cannot cope, or that an event or experience has confused and upset them so much that it impacts the rest of their life. Finding a safe place to talk is a good first step to feeling better and here at Charter we will listen to you and support you to find your own answers and learn new behaviours, so you can feel comfortable in your skin and take more control of your life.
It can feel scary contacting a therapist to ask for help, and we will do all we can to make this as easy as possible for you. We are told again and again by our clients that coming to Charter was the best thing they have ever done for themselves, and we can see it in the wonderful changes that happen here all the time. Going on a journey of self discovery can be one of the most rewarding decisions you will ever make, and we are here to walk with you every step of the way.
Whatever is worrying you, we will do our best to help. People often seek therapy after a life changing event, a divorce or difficulty in relationships or after an experience of loss. Just as often people come to us because of an overwhelming sense of anxiety or because they feel broken by depression, lost or taut with stress. Managing how you feel can be a big step in managing to cope and we are here to help.
At Charter we have a very experienced multi-disciplinary team, and we place great importance on choosing the right therapist for you. Many of the team have personal experience of addiction themselves or in their family, so there is a great deal of empathy here for recovery from self-defeating patterns of behaviour. If, however, for any reason you have any concerns about our choice of therapist for you, just contact the office and we will be happy to discuss these with you.
If helpful we can also refer to a network of consultants and specialists, who are well-known to us, and who can support the success of your treatment.
We apply many therapeutic approaches that combine to give you the personalised treatment to suit your needs. These encompass behavioural therapy (eg CBT/REBT), focusing on thoughts and behaviour, psychoanalytic and pyschodynamic therapy that explores relationship patterns and less conscious material evolving from childhood experience with a strong emphasis on what is happening here and now.
This is up to you, though an assessment with a member of the team at CHARTER can really help you make that decision. Understanding what is causing you difficulty or getting in the way of your fulfillment in life is an important step towards dealing with it. It is sometimes surprising how much difference it can make to talk to a trained therapist on a weekly basis. It doesn’t always have to be about distress either, sometimes the work is about developing better ways of coping and expressing yourself so that you can have the life you want.
On the TEAM page you will see every practitioner has letters after their name indicating their individual training and qualifications. Further as a company we are members of BACP, one of the UK’s leading accrediting bodies. You may also want to browse our library of testimonials from people just like you, who have come through the CHARTER process and are now leading happy, successful and fruitful lives.
We are always happy to answer any questions you may have so just give us a call to see if we can help. Or make an appointment with the assessment team so you have a better understanding of your options and how we can help you. Just pick up the phone or fill in our Enquiry Form and we can work together from there.
We also have a library of useful documents for you to download and read in our PDF Library.PDF LIBRARY
We do not knowingly collect any Personal Information from children under 16. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us here (link).
1. Information We Collect
We collect the information that you share with us, including:
The confidentiality of your personal information is important to Charter. We make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health. In doing so, Charter complies with UK data protection law, including the Data Protection Act 2018, and all applicable medical confidentiality guidelines issued by professional bodies including, but not limited to, the BACP and UKCP.
From 25 May 2018, the current Data Protection Act will be replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act. All uses of Charter information will comply with the GDPR and the new Data Protection Act from that date onwards.
a) Registering for the Service
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.
b) Online Identification Tools
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and gather General Information.
We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalise your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.
c) Third Party Features
d) Third-Party Links
We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
2. How Your Personal Information is Used, Processed and Disclosed
We may use your General Information and de-identified Personal Information to prepare anonymised, aggregated data about our users (“Anonymised Data”). We may provide third parties with Anonymised Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymised Data does not include any information permitting the recipient to identify, locate or contact you.
a) Third Party Service Providers
Charter employs other companies and individuals to perform functions on our behalf, such as sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.
b) Blogs, Reviews and Forums
The Service also may from time to time offer publicly-accessible blogs, Service reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here (link). Please note that in some cases we may be unable to remove your Personal Information.
c) Inviting Others
You may choose to invite someone else to use the Service by providing his or her name and email address. You must ensure that you have permission from the individual before sharing their details with us. We may use this information to send invitations to such individuals on your behalf and to track the results of such invitation referrals. Anyone who receives an email invitation to use the Service may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request.
3. Retention of Personal Information
GDPR requires that personal information should not be held for longer than is necessary for the purpose for which it is being processed. However, it is a fundamental requirement that all of Charter’s treatment records are retained for a minimum period of time for legal, operational, research and / or safety reasons. The length of time for retaining records be 5 years.
4. Accessing and Updating Your Personal Information and Preferences
a) Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here (link) with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.
You have the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details under Section 7 below.
b) Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Charter will respect your wishes.
You may instruct Charter to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email or by sending an email to info@charterharleystreet. Charter may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Charter or using the Service, you may continue to receive communications from Charter to any name and/or email address not specified in your opt-out request.
5. Security Information
We take every precaution to protect our users’ information and do not hold debit or credit card information.
CHARTER HARLEY STREET LTD, 15 HARLEY STREET, LONDON W1W 9QQ TEL: 020 7323 4970