About Addiction Treatment

Drug & alcohol addiction, behavioural & process addiction

Addiction is a notoriously difficult illness to treat. Known as a ‘chronically relapsing condition’ people often seek therapy feeling defeated, overwhelmed and hopeless having already tried many other solutions that haven’t worked. And it’s not just the addict who suffers, as families and relationships are hurt by the persistent self destructive behaviours too. At CHARTER we don’t believe that relapse is inevitable; we will show you that there is hope, as experience shows us every day that recovery is possible, but we need you on board – recovery works if you work it.

A formal understanding would describe addiction as a disease. Neuro-biological research tells us that addiction operates in the brain, over stimulating the reward pathways so that the addict experiences pleasure and, crucially, avoids feeling negative emotions such as anxiety, depression, anger or perhaps a reaction to past trauma. As a result, the addict’s ability to ‘self-regulate’ (a brain function) is compromised so that managing extreme emotions or the ability to be aware of and control, for example, chemical intake, becomes almost impossible. Thus addiction manifests as a developmental vulnerability where it is not the addict’s fault that they cannot control their using, but it is their responsibility.

Here at CHARTER we consider addiction to come from a need to self medicate. So we understand that as you become abstinent you will feel vulnerable, which might make you angry or want to run away. Your feelings and thoughts that you may have wanted to repress will come back, and we are here to support you to work through this emotional backlog so that you can be set free. We know that in many ways you will feel young, and we will help you to mature emotionally so that you can manage your feelings in a respectful way.

Vitally this is where our treatment programme differs from other treatment providers and is also why we consistently achieve such positive outcomes. At CHARTER we believe that sobriety is the means not the goal – helping you get clean is probably the first and easiest step; its important, but ensuring you stay there is another. It’s also important that you’re happy and this requires a different focus. Readmore +

Addiction comes in many forms, the most well known being drug and alcohol addiction, but you should also know that the behavioural or process addictions such as eating disorders or gambling, can be just as damaging (see our drop down menu for more details). At CHARTER we are simply not prepared to take the risk of waiting for a person to ‘be ready’ for treatment, or to hit their ‘rock bottom’. We believe in and proactively promote early assessment and intervention, so that help can be put in place before, as well as when, the addiction becomes chronic. We work with you, with your loved ones, your GP or consultant to help you achieve a trustworthy recovery. We help you to develop the self respect that makes that possible and the means to communicate effectively so that you can be in healthy interactive relationships in your life.

The members of the CHARTER team are inspiring, remarkable in their knowledge and experience around treating addiction. We have known and worked together for many many years which is a game changer when treating addiction where there is so often so much resistance to properly going the distance. You will never feel like a number here. Instead you will quickly feel part of the CHARTER family, a sense of belonging that will help you to want to keep coming back.

Diary of a recovering alcoholic

Read about life in recovery at one of the UK’s leading universities by an ex-client of CHARTER

Getting help for you or a family member

We are always happy to answer any questions you may have. Some members of our team are in long term recovery from addiction themselves so know what it’s like to stand where you are standing. You can make an appointment with our assessment team using the Enquiry form below or simply give us a call so that we can discuss your treatment options and how we can help you or a member of your family.

We also have a library of useful documents for you to download and read in our PDF Library.



CHARTER's team of 17 therapists & psychotherapists

Tom Tomaszewski

Clinical Manager
Psychoanalytic Psychotherapist

Tom has undertaken various trainings as an individual and group psychotherapist. He’s accredited as a psychoanalytic psychotherapist and completed a clinical masters exploring and training in various aspects of client care including medication, different psychiatric and psychological models of the mind, CBT and research methodology. He was for some time an honorary psychotherapist at St Martin’s hospital in Canterbury working with people suffering from psychosis, usually seeing them in their own homes. He’s worked at Charter since it began and knew Mandy Saligari for some time before that – they’ve always shared an interest in self-representation through writing and originally met while he was developing writing as a particular approach to therapy. Together with members of the Charter team, Tom has developed a TDR (Trauma, Dissociation and Recovery) group work programme, which he outlined at the 2015 UKCP research conference. He is a qualified EMDR therapist and is very interested in the intersection between psychoanalytic and EMDR work.

Tom’s relational approach involves exploring the different ways in which we represent ourselves. He believes in engaging the imagination and doesn’t have one fixed approach. Each therapy is a new beginning.

Tom’s first novel, The Wisdom of Uncle Kasimir, was published by Bloomsbury in 2006 and his second, The Eleventh Letter, was published by Dodo in 2016. He has published various stories and articles and written regularly for Independent on Sunday.

Tanya Refson Marks


PGDip in Psychotherapy & Counselling

Tanya Refson Marks has a Post Graduate Diploma and Advanced Diploma in Integrative Psychotherapy from SPCP and she is both UKCP accredited and a member of BACP.

In addition to working at CHARTER, she is a CAT psychotherapist at the Munro Centre which is a part of Maudsley NHS. Tanya has developed an integrative approach. She has an insightful and empathic understanding of attachment and personality disorders and of their consequences which she applies to her work with clients during their time at CHARTER. She has worked at WBAF providing emotional and therapeutic support to homeless families and at Blenheim CDP providing 1-1 therapy to vulnerable adults living with drug and alcohol dependence.

Tanya grew up in both France and the UK and received a BA from UCL in French and Italian Literature and went to business school in Paris. She had a career in fashion and art in the UK and abroad before turning to a vocational career in mental health. She currently lives in London with her two children.

Marie-Claire Prust


BA Hons, Adv Dip, MBACP

Marie-Clare has an Advanced Diploma from CPPD and is a qualified psychotherapist. She is a member of the BACP and is due to complete her accreditation this Summer.

After graduating in 2005 with a BA honours in Politics and Sociology she worked for a global sports management company in the golf division. During her time there her role varied from brand licensing to the representation of professional golfers. A career change at the end of 2011 brought on the start of her psychotherapy training which began at SPCP and finished at CPPD.

Marie-Clare’s particular area of interest and expertise lies in eating disorders and other behavioural addictions. She has spoken around the UK to schools on this delivering an engaging talk on a difficult subject. Marie-Clare has worked at CHARTER since 2012 and is currently part of the assessments team, she see’s clients for individual psychotherapy and co-ordinates the focal group programme.

Marie-Claire is passionate about sport and has achieved international sporting success on a number of occasions  She has taken part in physically demanding challenges across Europe which have included marathons and mountain climbing. She now takes life a little slower although will try to get as many days as she can in the French Alps working on her skiing and snowboarding.

Zoe Aston


MSc MBACP NCAD SMMGP (accred) BACP (reg)

Zoe has worked at CHARTER for 6 years after graduating with an MSc in Addiction Psychology and counselling at London South Bank University. She was the youngest recipient of the Esmond Robinson Scholarship award. Her specialist areas include working with addictions including eating disorders and self-harm as well as trauma, attachment and identity development through a person-centered approach.

Zoe has completed Trauma Reduction training with Sarah Bridge from The Meadows, Arizona. She is currently accredited with both governing bodies, SMMGP and BACP.
Prior to her involvement with the therapeutic world Zoe worked in the performance industry, founding and developing a successful dance enterprise. The expertise of working with young people and their families through challenging developmental stages as well as her own life experience motivated her to explore wider dimensions of physical and emotional expression. This experience in managing groups has served her well within her therapeutic career and allowed for a kind yet firm approach to group therapies.

Joining CHARTER Harley Street in 2011 she is part of the Intensive Outpatient Programme team as well as Trauma Reduction (known as Parenting From Within) workshops and aftercare program. Zoe also offers one to one therapy sessions at CHARTER.

Kevin Feighery

Integrative Therapist

BSc (Hons), Dip, BACP

Kevin has completed a BSc in Reflective Therapeutic Practice in conjunction with a diploma in Integrative Humanistic Counselling. He is also working towards accreditation with the BACP.

Kevin came into this field following his own journey into recovery. Kevin has gained invaluable experience by working in structured day programmes and Custodial Recovery Teams, where he works as a counsellor within both a prison setting and the community.

Kevin has a particular interest in working with anger, codependency, love addiction-avoidance through to intimacy and attachment issues stemming from the relational trauma created through ‘family of origin’ dynamics. He is also interested in working with the wounded child aspect that develops into the adapted teenager and less functional adult.

Trained in Musical Theatre where he toured and performed for some 25 years, his acting ability is an asset in therapy, breathing a vibrancy into his work, helping individuals re-build their confidence and self-esteem through role play, education, promoting abstinence as a way of life and better accepting themselves.

Madeleine Muir


Associate member of the IGA
PG DIP in Addiction Psychology & Counselling, FDAP/SMMGP & NCAC (accred), MBACP
Grad certificate in Group Analysis, Diploma in Group Analysis, Group Work Practitioner cert in Group Analysis

Madeleine has been working in the addiction treatment field for over ten years. Her previous experience has centred on structured day care group facilitation and one to one counselling in both harm reduction and abstinent day programmes. Madeleine has a Post Graduate Diploma in Addiction Psychology and Counselling and has recently completed her studies in Group Analysis at the Institute of Group Analysis. She has devised and run her own therapeutic drama groups for five years and is continuing to facilitate drama groups on a regular basis at CHARTER. She also lectures at LSBU on the addiction psychology and counselling MSC.

Madeleine has a theatrical background, having trained as an actress at The Webber Douglas Academy of Dramatic Art and The Drama Studio in Sydney, Australia, and subsequently worked as an actress for many years in community theatre companies. She is one of the Directors of Outside Edge Theatre Company.

Madeleine has also run her own catering company, and has devised and run therapeutic cooking workshops with clients at all the projects she has worked at.

Victoria Smith


BSc (Hons), BACP (accred)

Victoria is a BACP Accredited Counsellor/Psychotherapist, and a qualified Clinical Supervisor who has over 20 years experience of working with clients with addiction problems and a dual diagnosis. She has trained under Pia Mellody in Post Induction Therapy.

She has worked in both the public and private sectors of the addiction treatment field and maintains a private practice.
She is also a long standing member of the CHARTER team. 
Most recently Victoria has worked with women with addiction and mental health problems within the Criminal Justice System. Prior to this she managed the Outpatient Programme for Lifeworks Community and she has also held a management position for The Drug and Alcohol Foundation where she researched, designed and ran a new Day Programme.
 Victoria has an interest in working with members of the armed forces who have witnessed and experienced trauma resulting in PTSD and she is experienced in working with gender/sexuality issues. She is also a Reiki Practitioner.

Victoria is a BUPA and PruHealth recognised treatment provider.

Karina Sarmiento


Adult Psychotherapist
BA in Psychology; MSc in Cognitive Neuroscience; MA in Psychotherapy.
BACP Accredited

Karina is a qualified adult psychotherapist with a background in clinical psychology, neuroscience and parent-infant psychotherapy. She has a diverse range of experience in the field of mental health, having worked with adults, families and parents of infants and small children as well as with individuals presenting problems such as addiction, personality and mood disorders.

Early in her career Karina became interested in the impact that negative childhood experiences have on the onset of mental health disorders in adulthood, and how this affects the adult’s ability to parent. In the last ten years Karina has specialised in working with parents presenting with a range of diagnosed mental health conditions, domestic violence, addiction and/or unresolved trauma. Karina offers a range of therapeutic interventions and approaches to help parents explore and acknowledge the negative impact that their childhood experiences and current mental disorder have on their parenting and their relationship with their infant or child. She has worked for NHS hospitals and clinics, and various settings in the statutory (local authority) and voluntary sectors. She has acted as an expert witness in numerous high-risk cases of child neglect and abuse brought before the Courts.

At CHARTER, Karina offers one-to-one therapy for adults presenting depression and anxiety linked to addiction. She is currently developing CHARTER’s service for parents of under-5s with addiction issues, particularly working with mothers and fathers during the perinatal period from pregnancy until toddlerhood. This service focuses on helping parents adapt to their new parental roles. The ultimate goal of this service is to support and enhance the parent-baby relationship.

Karina also facilitates training for mental health professionals focusing on early intervention with mothers-to-be, parents and babies, infant brain development and the impact of neglect and/or maltreatment, and working with parents with mental health disorders. Karina is a visiting lecturer at the Universidad Simon Bolivar in Caracas, Venezuela. She provides therapy in both English and Spanish.

Michael Gavridis


MSc in Philosophy of Mental Disorder, MA in Psychotherapy & Counselling, UKCP

Michael’s psychotherapeutic training is at the postgraduate level with extensive clinical experience in diverse settings. Michael holds an MSc in Philosophy of Mental Disorder from King’s College London & The Institute of Psychiatry, an Advanced Diploma in Integrative Psychotherapy and an MA in Psychotherapy & Counselling, both from Regent’s College London. Michael worked for several years at the Department of Psychological Medicine at Saint Bartholomew’s Hospital, at the Women & Family Health Services unit at Newham University Hospital and at the West London Centre for Counselling.

Michael’s clinical experience thus far has equipped him with the capacity to establish helpful and effective psychotherapeutic alliances with people experiencing a range of mental health issues and concerns including complex and challenging presentations.

In addition to his psychotherapeutic training and experience, Michael has an extensive experience from careers in the financial sector as proprietary quantitative analyst-trader in London, Paris and New York as well as the academia as postgraduate programme manager, principal lecturer and supervisor.

Michael is registered with the UKCP and abides by its Code of Ethics. Michael can work in English, French and Greek.

Sarah Wood


Psychotherapist, BA, DPhil Oxon

Sarah is a psychotherapist, with experience working one-to-one in private practice, at the Guild of Psychotherapists’ Clinic and in the NHS. She was born in Sutton Coldfield and completed her education at Cheltenham and Oxford, where she read English and wrote a PhD on poetry and autobiography. As well as practising psychotherapy she is Reader in English Literature and Literary Theory at the University of Kent and has published books on Robert Browning, Jacques Derrida and most recently Without Mastery, on literature, psychoanalysis, deconstruction and climate change. She has experience as a home care worker and in academic pastoral care at the Universities of Oxford and Kent. She is currently completing her psychoanalytic training at the Guild of Psychotherapists.

Harry Harris


Psychotherapist, BACP

Harry trained as a psychotherapist at Spectrum in London, completing their post-graduate course in psychotherapy in 2002. Spectrum’s approach is both experiential and theoretical and encompasses both humanistic and psychodynamic approaches to psychotherapy.

Harry has worked as a counsellor and group facilitator for various organisations including for:

  • TVI, The Violence Initiative. TVI was a community based charity that had a unique approach of working psychotherapeutically with perpetrators of violence. The TVI model had its roots in conflict resolution and was a nine month programme for change that was composed of three months one to one counselling followed by a six month group work programme. The groups were both supportive and challenging and used techniques that drew on the work of Augusto Boal
  • Rapt, Rehabilitation for Addicted Prisoners Trust. I worked for Rapt in HMP Pentonville and The Island Drug Project
  • Drug prevention educator for FCD, Freedom from Chemical Dependency. I taught drug education in many schools and was one of FCD’s first teachers in the UK. I trained in the FCD approach at their headquarters in Boston, USA
  • as a volunteer counsellor for the drug treatment charity Addaction and the mental health charity Mind.

In addition to his counselling work Harry has worked as a television presenter for the Discovery Channel where he presented his own history series ‘War Time Secrets’ and ‘War Digs’.

Harry’s journey to becoming a psychotherapist is grounded in his own recovery from addiction which started in 1993. Living in North London, Harry is married with two daughters. He enjoys reading, writing, watching films and football. relaxing and keeping fit through swimming and walking his two dogs. A passionate advocate of life-long learning Harry is currently studying social psychology with the Open University.

Chris John


Chris John is a London based psychotherapist, trainer & supervisor who is known for his innovative and empathic style of therapy. Having gained a Masters degree at Greenwich University, Chris went on to train extensively with Pia Mellody of The Meadows and he has become a leading trauma reduction specialists. Working with codependency, love addiction and shame based issues created through ‘family of origin’ dynamics.

Chris is also a Nuro Affective Relational Model (NARM) Practitioner. The Neuro Affective Relational Model brings the current understanding of self-regulation into clinical practice. It is a therapeutic model for both developmental and shock trauma that, while not ignoring a person’s past, does not put the primary emphasis on the past sources of problems. Instead, NARM helps us build and expand upon our current capacity for biological self-regulation and interpersonal connection.

An expert in issues relating from developmental and attachment trauma, Chris draws on his years of experience and a rich combination of theories to provide the most effective therapeutic outcome for his clients whom have struggled with relational issues, including love addiction & avoidance, betrayal, sexual issues.

Chris is also a passionate trainer who has delivered P.I.T training in the UK, Iceland, Switzerland, Germany & the USA.

David Gittelson


Psychotherapist, BACP

David is a graduate of the Tavistock & Portman Clinic as well as the Manor House Centre for Psychotherapy & Counselling. He is a BACP-registered Psychodynamic Psychotherapist.

David currently works with individuals in the NHS and with individuals, couples and families at CHARTER, as well as co-facilitating the Men’s Group. David holds lecturing roles with a private counselling training centre and a leading London university where he designs and delivers Psychotherapy and Counselling training programmes.

Previously David held senior positions in the IT, Property and Advertising industries, working with a range of clients from small businesses to FTSE 100 enterprises. He often combines past and current experience to coach individuals and teams in a commercial environment.

David Behrens

Mindfulness teacher and Registered Homeopath – DSH RSHom

David brings his expertise through his in-depth study and practice of Meditation while living 27 years as a teaching monk in an international retreat site and school of Yoga in South India. There he learned the eastern and yogic philosophy’s which are the origin of mindfulness and developed his knowledge of health and well-being through study of Ayurvedic Medicine. He transitioned from his monastic life in 2007 to further his studies of mindfulness and gain his advanced practitioner diploma in Homeopathy.

Through his knowledge of mindfulness, meditation and holistic medicine he has developed a therapeutic model to serve Mental Health Recovery, Relapse Prevention and Pain & Stress Management.

Mindfulness based programmes can offer effective tools and skills that empower and resource an individual. They complement well and enhance a counselling/psychotherapy programme.

Kate Alden Smith

Massage Therapist

Traditional acupuncture is a healthcare system based on ancient principles which go back nearly two thousand years. It has a very positive model of good health and function, and looks at pain and illness as signs that the body is out of balance. The overall aim of acupuncture treatment is to restore the body’s equilibrium. What makes this system so uniquely suited to modern life is that physical, emotional and mental are seen as interdependent, and reflect what many people perceive as the connection between the different aspects of their lives.

Kate has been in clinical practice for over 25 years and has a special interest in treating anxiety and stress disorders. She enjoys working in conjunction with psychotherapists using acupuncture to help restore balance of mind and body. She is a member of The British Acupuncture Council and as part of that membership is required to undertake regular continuing professional development.

Kate lives and has her practice in Kent, is married and has two children. She is also very happy to be working in London at CHARTER.

Heather Finlay

Trainee Therapist

BA Psychology
Certified Personal Development coach and NLP practitioner
Masters degree in Addiction Psychology and Counselling (studying)

Heather is currently undertaking her Masters degree in Addiction Psychology and Counselling at London South Bank University and is doing her clinical training at Charter. She has a first degree in Psychology from Manchester University. Heather is also a certified Personal Development Coach having trained with the Coaching Academy, Europe’s leading Coach training organisation. She is also a Kundalini Yoga teacher and has a weekly class in west London. She has a strong personal practice and is passionate about the benefits of yoga and meditation.

Heather worked for many years in the music industry as an accomplished music publicist with a wealth of experience in PR. She orchestrated campaigns for the likes of Daft Punk, Prince, Seal, Massive Attack, The Spice Girls, The Chemical Brothers, Neneh Cherry, Tom Jones, Air and Lenny Kravitz. She worked for major record labels and ran her own agency, Sainted PR, for 18 years. She won several awards for her PR campaigns and has been featured in an array of press articles.

All our team at CHARTER have been hand-picked by Mandy Saligari and have extensive clinical and practical experience. Whether you are seeing them one-to-one or as part of a group or workshop, their compassion, empathy and success rate is second to none. Meet the CHARTER therapy team »


Enquairy Section


If you think you or somebody you know needs some help you can either give us a call or complete our enquiry form and one of our team will get back to you within 24 hours.

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Privacy Policy

Updated May 2018

This Privacy Policy (“Privacy Policy”) is designed to help you understand how Charter Harley Street Ltd (“Charter”, “we” or “us”) collects and processes the information that you share when you use our website located at https://www.charterharleystreet.com. For purpose of the Data Protection Act 1998, the data controller of the information that you share is CHARTER HARLEY STREET LTD, 15 Harley Street, London W1G 9QQ.

Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we do not collect and process information about you, please do not provide it to us and do not access the Service.

We do not knowingly collect any Personal Information from children under 16. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us here (link).

1. Information We Collect
We collect the information that you share with us, including:

  • Personal Information: “Personal Information” is information that can personally identify you, such as your name, email address, telephone number and mailing address. We maintain one database to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice.
  • General Technical Information: When you visit the Service, we may collect various categories of general technical information (“General Information”). General Information includes the date, time, length of stay and specific pages accessed during your visits to the Service. We are also working closely with third parties such as analytics and marketing services providers, and may receive aggregated and anonymised data relevant to your demographic from them that we use to target advertising based upon your interests.
  • General Information and Personal Information may be combined and/or linked to Third Party Information for the purposes described in more detail below.
  • Special Categories Personal Information: As a client of Charter, we will hold information relating to your medical treatment which is known as a special category of personal data under the law, meaning that it must be handled even more sensitively. The special categories of personal information we hold about you may include the following:
  • Details of your current or former physical or mental health. This may include information about any healthcare you have received (both from Charter directly and other healthcare providers such as GPs, dentists or hospitals [private and/or NHS]) or need, including about clinic and hospital visits and medicines administered. We provide further details below on the manner in which we handle such information.
    Details of services you have received from us
    Details of your nationality, race and/or ethnicity
    Details of your religion
    Details of any genetic data or biometric data relating to you
    Data concerning your sex life and/or sexual orientation

The confidentiality of your personal information is important to Charter. We make every effort to prevent unauthorised access to and use of information relating to your current or former physical and mental health. In doing so, Charter complies with UK data protection law, including the Data Protection Act 2018, and all applicable medical confidentiality guidelines issued by professional bodies including, but not limited to, the BACP and UKCP.

From 25 May 2018, the current Data Protection Act will be replaced by the EU General Data Protection Regulation (GDPR) and a new Data Protection Act. All uses of Charter information will comply with the GDPR and the new Data Protection Act from that date onwards.

a) Registering for the Service
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.

b) Online Identification Tools
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and gather General Information.

We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalise your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.

We also use session and persistent cookies for purposes like personalising the Service. A cookie is a small file stored by your internet browser on your computer. You can find more information about cookies and how to manage them at www.allaboutcookies.org.  A “session cookie” stores temporary information that is erased when you close your web browser or turn off your computer. A “persistent cookie” enables the Service to recognise you when you return to it and remains stored on your computer until you delete it. Your web browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Service will not be able to personalise the content that you see. We do not and cannot use cookies to gather other information that may be stored on your hard drive.

c) Third Party Features
The Service also may include an activity feed, social media buttons and widgets, such as the Facebook “Like” button or the “Share This” button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Service and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Service and your interactions with them are governed by the privacy policy of the third party that provides the feature.

d)  Third-Party Links
We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

2. How Your Personal Information is Used, Processed and Disclosed
Except as specified in this Privacy Policy, Charter does not rent, sell, trade or disclose your Personal Information to any third parties without your prior consent. Charter may, however, use, process and disclose Personal Information to: 1. send information to customers about services; 2. process and collect your payments; 3. customise, analyse, adjust and improve the Service to better meet your needs; 4. provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use 5. prevent fraud and other prohibited or illegal activities; and 6. comply with potential requests for information from law enforcement or data protection agencies. 7. To comply with the ‘Mental Health Act 1983’ in relation to Charter’s duty of care to the individual, to report any event in which a client is considered to be at risk of harm to himself/herself or others.

We may use your General Information and de-identified Personal Information to prepare anonymised, aggregated data about our users (“Anonymised Data”). We may provide third parties with Anonymised Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymised Data does not include any information permitting the recipient to identify, locate or contact you.

a) Third Party Service Providers
Charter employs other companies and individuals to perform functions on our behalf, such as sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.

b) Blogs, Reviews and Forums
The Service also may from time to time offer publicly-accessible blogs, Service reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here (link). Please note that in some cases we may be unable to remove your Personal Information.

c) Inviting Others
You may choose to invite someone else to use the Service by providing his or her name and email address. You must ensure that you have permission from the individual before sharing their details with us. We may use this information to send invitations to such individuals on your behalf and to track the results of such invitation referrals. Anyone who receives an email invitation to use the Service may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request.

3. Retention of Personal Information
GDPR requires that personal information should not be held for longer than is necessary for the purpose for which it is being processed. However, it is a fundamental requirement that all of Charter’s treatment records are retained for a minimum period of time for legal, operational, research and / or safety reasons. The length of time for retaining records be 5 years.

4. Accessing and Updating Your Personal Information and Preferences

a) Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here (link) with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.

You have the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details under Section 7 below.

b) Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Charter will respect your wishes.

You may instruct Charter to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email or by sending an email to info@charterharleystreet. Charter may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Charter or using the Service, you may continue to receive communications from Charter to any name and/or email address not specified in your opt-out request.

5. Security Information
We take every precaution to protect our users’ information and do not hold debit or credit card information.

6. Changes to Our Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the Service. Your continued use of the Service after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. If we make any material change, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Service.

7. Questions About Our Privacy Policy
If you have questions about this Privacy Policy or Charter generally, please contact us here: info@charterharleystreet.com. You can also send us physical mail to: